Refund & Cancellation Policy

1. Scope

This policy covers anything purchased directly from SuperStation95 LLC. At present the website is free to use and nothing is sold through it, so in normal circumstances there is nothing for us to refund. We publish this page anyway because visitors frequently arrive here after a cancelled flight or a disputed hotel charge, looking for help that we are not able to give directly.

We think the more useful service is to explain, plainly, how travel refunds actually work, who is responsible for issuing them, and what timelines and rules genuinely apply in the United States and elsewhere. None of the explanations below create an obligation on SuperStation95 to pay, process, or arrange any refund on your behalf, because we never held your money in the first place.

2. We do not sell travel

SuperStation95 does not issue tickets, take reservations, hold funds, or act as an agent for any airline, hotel, cruise line, or tour operator. We do not have access to any reservation system, and we cannot see, change, or cancel a booking made anywhere else. If you paid for travel, the money went to a carrier, a travel agency, a booking platform, or a payment processor working for one of those parties, and only that party can refund it.

This distinction matters because refund rights depend entirely on the terms of the contract you entered into and the entity that took your payment. A general travel information site, however detailed, is not a party to that contract and has no standing to reverse the charge, waive a fee, or authorize a payout. We explain this clearly rather than leaving readers to guess, because we have seen how much time is wasted contacting the wrong party after a cancellation.

3. Where to request a travel refund

• If you booked directly with an airline, hotel, or cruise line, request the refund through that provider's own customer service channel, since they hold the reservation and the payment record.
• If you booked through an online travel agency or a metasearch checkout, request it through the agency first, since the airline or hotel will usually refuse to touch a booking it did not sell directly.
• If your flight was cancelled or significantly changed by the carrier, most regulated markets give you the choice between rerouting on another flight and a refund of the unused portion, and the carrier cannot force a credit on you instead.
• If the ticket is non-refundable by fare rule, the value is often converted into a travel credit with an expiry date rather than a cash refund, and the conditions attached to that credit are set by the airline, not by us.
• If a package holiday or bundled booking is cancelled, the refund obligation typically sits with whichever party is legally the organizer of the package under the applicable consumer protection rules in that country.

4. The US DOT 24 hour rule and airline timelines

United States Department of Transportation rules require most airlines operating flights to, from, or within the US to allow a reservation to be held or cancelled without penalty for 24 hours after booking, provided the booking was made at least seven days before departure. This is a useful safety net for a booking mistake, but it is time limited and does not apply to bookings made closer to departure or through some third party resellers, so check the specific terms shown at the time of purchase.

Beyond that 24 hour window, US rules also require airlines to provide a prompt refund, generally within seven business days for a credit card payment and twenty calendar days for other payment methods, when a flight is cancelled or significantly changed by the airline and the passenger chooses not to travel. Airlines in other countries operate under their own national or regional rules, which can be more or less generous, so the timeline that applies to you depends on where the ticket was issued and which carrier operated the flight.

5. Refunds versus credits

A refund returns money to your original payment method. A credit or voucher instead reserves value for a future purchase with the same provider, often with an expiry date and restrictions on how it can be used. Airlines and hotels sometimes offer a credit as the default option because it keeps the money within their business, even in situations where you are legally entitled to insist on a cash refund instead.

If you are offered a credit but believe you are entitled to a refund, for example because the airline cancelled the flight, it is worth explicitly asking for the refund in writing and citing the applicable rule, whether that is a DOT regulation, an EU or UK compensation regulation, or another national consumer protection law. We cannot make that request on your behalf, but we can point you toward the rule that supports it in our destination and airline guides.

6. Future paid services

If we ever introduce a paid product such as a subscription, a downloadable resource, or a premium research service, the following will apply as a minimum: a clear description of the product before purchase, a 14 day cancellation window for digital products not yet accessed or downloaded, and refunds returned to the original payment method within 14 days of approval. This section would be updated with product-specific detail before any such product launches, and the updated version would be dated accordingly.

7. Newsletter cancellation

The newsletter is free and can be cancelled at any time using the unsubscribe link included in every message. Cancellation takes effect immediately in our sending system, though a message already queued for delivery before you unsubscribed may still arrive, since email delivery is not instantaneous across all providers.

8. Chargebacks and payment disputes

A chargeback is a reversal of a card payment initiated through your bank rather than the merchant. Because we take no payments for travel and hold no travel funds, a chargeback raised against SuperStation95 for a travel expense cannot succeed, since we were never the merchant of record for that transaction. Please direct payment disputes to the party that actually charged your card, which will be named on your bank or card statement.

If you are unsure which party charged you, check the merchant name on the statement line rather than the brand name of the airline or hotel you believe you booked with, since travel payments are frequently processed under the name of an intermediary agency or payment facilitator.

9. Contact

If you believe you were charged by SuperStation95 LLC in error, contact us through the contact page with the transaction reference, the amount, and the date, and we will investigate and respond within five business days. For anything else, including a dispute with an airline, hotel, or agency, we encourage you to use our destination and airline guides to identify the correct escalation path, including national aviation regulators and consumer ombudsman schemes where they exist.